Covid 19 & Latest Updates

 

Stif Mountain Bikes update 30.3.21 – Covid store procedures & temporary north store closure.

Our Northern store (Summerbridge) will be temporarily closed as of Wednesday 31st March for approximately 6 weeks as we're having a mezzanine floor installed in the shop. We apologise for any disruption this may cause.

All our staff will still be working and you will still be able to reach us by phone, email, and live chat on our website for general enquiries & orders. Orders will be shipping as normal.

You will only be allowed to visit the Summerbridge store for bike services, warranty work and demo bookings, and we will not be able to allow people in to browse.

Warranty, services and demo bookings will all be by appointment only. Please do not just turn up at the store as you will not be able to enter.

Our Bristol store remains open without the need to book an appointment to visit.

We have updated our opening procedure for each store and recommend that you read & understand these before heading over:

 

Stif Summerbridge (Our North store)
Mon-Fri: 10:30am-5:30pm
Sat: 9:00am-5:30pm
Sun: Closed

 

  • SERVICE, WARRANTY & DEMO BOOKINGS BY APPOINTMENT ONLY – Anyone needing to come to the Summerbridge store for warranty issues, service work, or demo bookings in the next 6 weeks, will have to make an appointment first. To make an appointment, please either email Sales@stifmtb.com, contact us on Live Chat at stifmtb.com or call us on 01423 802208. We will not be allowing any other customers in-store to shop or browse for the next 6 weeks whilst we have building work carried out
  • For any purchases, please use our mail order service rather than visiting our store. Parts, Accessories, and Clothing can all be posted to you. We have a simple and affordable returns process and next working day delivery available on most goods. Appointments will only be confirmed for the dropping off or collection of bicycles in all but exceptional circumstances. Please wait for confirmation by a member of staff before turning up for your appointed slot
  • Unfortunately, we are unable to serve any customers without an appointment
  • Please attend your appointment alone and on time
  • All customers must wear a mask whilst in-store at all times. This includes demo bike setups
  • Upon entry - All customers will have their temperature checked by a member of staff and will have to use hand sanitizer
  • Fitting room & bathroom facilities closed
  • No tea, coffee, or beers – sorry!

 

Stif Winterbourne (Our South store)
Tuesdays-Fridays: 9:30 - 5:30
Late Opening Thursday - 11:30 - 7:30
Saturdays: 9:00 - 5:30
Sundays & Mondays: Closed

  • Maximum of 2 customers in store at one time
  • Knock/make yourself visible to be admitted. You will be let in and out of the store by our staff
  • All customers must wear a mask whilst in store at all times. Anyone without a face covering will not be let in
  • Upon entry - All customers will have their temperature checked by a member of staff and will have to use hand sanitizer
  • Staff will demonstrate products where possible to minimise customer touch
  • Where possible we will book appointment times for customers to drop off and collect demo or workshop repair bikes
  • Demo – customer must wear a mask for setup – customer must provide their own mask. We cannot setup demo bikes otherwise
  • Fitting room closed
  • Customer toilets closed
  • We have PPE to enable helmets and shoes to be tried for size
  • Clothing is unable to be tried on for size, however you can return for a refund if you change your mind or it doesn’t fit
  • Call ahead to reserve items where possible. Leave a deposit and pay a balance upon collection
  • No tea, coffee or beers – sorry!
  • The store is being thoroughly cleaned daily and all touch points are being cleaned throughout the day.

As always, we will go above and beyond to ensure that all our customers and staff are safe whilst you shop with us.

Our mail order service is always available for anyone wishing to place orders through our site and you can still reach us through the usual channels; email, live chat and phone.

If you are visiting one of our stores, please bring a face covering with you and respect the social distancing rules. If you, or any one from your household are ill or showing symptoms of Covid-19, please stay away.

Thank you again for your continued support, patience and understanding.

Stay safe!

 
Thanks


Sammy and the Stif Family.

Stif Mountain Bikes